Initiatives Launched For Smart Policing In Islamabad

Innovation in technology every day is helping in making manual processes automated and much simpler. Places like incubation centres and Punjab Information Technology Board (PITB) are focused on creating digital products for various different fields including health, education, law & order and transports among various other industries. This has also helped in utilizing the brightest minds to come up with innovative ideas that can bring positive change in both the public and private sectors. Technology and digitization are both important in the public sector for smooth governance as well as law enforcement. This is why the department is continuously finding ways for smart policing in Islamabad to provide services in a better manner.

Smart Policing In Islamabad City

new technology to facilitate citizens of islamabad
New technology and improved methods help law enforcement authorities to facilitate citizens in a better way

Doing things manually takes time and manpower to respond to public requests and queries. New technology, new methods and improvement in the processes have enabled the police department to work faster and earn citizens’ faith in the department. Adapting to the rapidly changing times, law enforcement authorities in Islamabad have launched multiple initiatives for the convenience of the citizens using technology.

It is the need of time to utilize technology, bring innovation to current practices and do things in a better way that is hassle-free and less time-consuming. The launch of new initiatives by Islamabad Police will give the department the ability for smart policing and assisting people in a better way. Let’s quickly look at these initiatives:

  • Online Traffic Appointment
  • Online Complaint system
  • Traffic Alert SMS
  • E-police desk

Now, let us check out in detail how these services can be used by the general public.

Online Traffic Appointment

Islamabad Traffic Police (ITP) launched an online appointment system for the residents of Islamabad. Through this system, residents of Islamabad will be able to book an online appointment for their driving license using their computers or smartphone and save a lot of time in the process. No need to physically go to the centres and wait in long queues to book yourself a slot. 

The system will be regularly updated and more services will also be added so that other processes can also be digitized. 

How To Book Online Traffic Appointment

online appointment for driving license in islamabad
Scheduling an appoint for traffic license can also be done online now

Here are few simple steps to book an online appointment with traffic police for the driving license:

Step 1: Visit the official website of Islamabad Traffic Police

Step 2: Click on the appointment system button.

Step 3: Select the type of service for which you want to book the appointment and the calendar will pop up in front of you.

Step 4: Select the date on which you want to schedule an appointment. Once you have selected the date, select the time slot in which you want to visit and click continue.

Step 5: Now you will be required to give your information in the given boxes which will include name, email, contact number and CNIC number.

Step 6: Click continue and your appointment will be booked.

Online Complaint system

Registering a complaint with the law enforcement authority is the right of every citizen. You can either visit the police station and lodge the complaint manually or simply go to the dedicated portal for online complaints and submit your complaint there. Whichever option you choose, action against your complaint will be taken. You can submit a complaint against various categories such as misbehave, illegal gratification, and traffic etc. 

It is important to understand that reporting a false complaint against any individual is a crime under the Penal Court of Pakistan and the guilty can be punished for 6 months, fined or both. 

How To Register Online Complaint

These steps will guide you through the process:

Step 1: Go to the Islamabad Police website

Step 2: Select the kind of complaint you want to register and provide your details.

Step 3: In the second section of the form, write about the details of the complaint. You can use up to 1800 characters to provide the department with all the important information.

Step 4: Select who you want to address the complaint to and submit.

You can also lodge your complaint by emailing the department using your personal email address at

Traffic Alert SMS

The capital city of Islamabad is also one of the busiest cities in the country, especially during rush hours. Due to a number of reasons, the traffic on the busiest roads may cause congestion and travellers may need to take an alternate route. While the traffic police staff is always on-site to manage the traffic, citizens can also use one of the departments’ services to get an update of the current traffic scenario on different roads.

e-challan system in islamabad
Traffic Police Islamabad now has traffic cameras for e-challan system

To avoid any road blockages, diversions or traffic congestion, travellers can use the SMS Alert System launched by Islamabad Traffic Police and get alerts about road situations in different parts of the city in just a few seconds. Send a text SMS ‘update’ at 0331-0487487 free of cost. More than 1500 travellers on average daily use the service and benefit from it.

E-police desk

For smart policing in Islamabad and to facilitate the residents of the city in a better way, Islamabad Police has set up a state-of-the-art automated police desk in the F-6 sector. The e-police desk does not require any police staff to operate rather the complainants can use the facility themselves. 

There are two ways to register the complaint using the e-police desk. The complainant can either type or use the telephone that will automatically connect the person to the control room of the police. If the complainant decides to type themselves, a copy of the complaint will be sent to the office of DIG operations and another copy to the concerned police station. Moreover, the efficiency of the process can be gauged by the fact that within 5 minutes of typing and submitting the complaint, the staff at the backend of the system will call to get in touch with the complainant for further information and coordination. 

At present, there is only one such setup but after assessing the response of the public and its usability among the public, more booths will also be established in different parts of the city.

The law enforcing departments in the city are continuously incorporating technology in their daily operations and services. This way they can ensure that the services provided to the public are efficient and effective. Under the safe city project, the e-challan system in Islamabad is another initiative taken by the traffic police to enforce traffic rules and punish those who don abide by them.

Since you have read this, you may also be interested in reading about the City Islamabad App. Form more blogs about the development projects in Pakistan, follow Zameen Blog and don’t forget to subscribe to Zameen Newsletter for regular updates. 

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